Need to Know

Japan is perhaps the most courteous country in the world. Say excuse me (sumimasen) and thank you (arigato) regularly. Do not eat while walking or wear your shoes on tatami mats. A bow can be used to say hello, goodbye, thank you, sorry and excuse me. It is impolite not to return a bow. The deeper the bow, the more polite it becomes.

About Niseko








Useful Information



There is no ATM that will accept international cards in Hanazono, Niseko Village or Annupuri. You have to go to Hirafu (Shiki Niseko, located in the Supermarket & Deli 7am-9pm, Hirafu Upper Village) or Kutchan (post offices, 2x 7-Elevens, Lucky Supermarket)Get cash out at the international ATM at the airport when you arrive at New Chitose Airport. Go to level three and use the Citibank ATM which accepts many international cards.Credit Cards
Lift tickets, ski hire and ski lessons can all be paid for by credit card. Most large restaurants and some small ones also will accept them (check the restaurant guide).

Foreign Currency Exchange
You can exchange most major currencies in Niseko including: USD, CAD, AUD, NZD, HKD, CNY, KPW, GBP, EUR, CHF (check in case of changes).

Mobile Phones
Only 3G/4G phones will work in Japan. Ask your accommodation provider or for longer term stays the three major national carriers have stores in Kutchan:
au +81 (0)136 21 5616
Soft Bank +81 (0)136 21 2588
NTT DoCoMo +81 (0)136 21 6868


Domestic Calls
Green and grey public phones take coins or pre paid telephone cards, available from convenience stores or at some phone card dispensers in some booths. Local calls don’t require the “0136”, unless made from a mobile phone.

Directory Assistance
Dial 104 (toll call) and then ask for an English speaker. You must know the location and name to get a number.

International Calls
International direct dial can be made using any of the following prefixes, 001 (KDDI), 0041 (ITJ) and 0061 (IDC). They will cost you.

Calling Cards

The most popular international calling card service is available in Niseko. Known for its flat 24 hour rates as low ¥6 per minute to Australia from any type of phone using a non-toll free access number. Brastel has excellent customer service available in over 20 languages and the card is available at several locations in Hirafu and can be recharged at IXSM travel or by your credit card. New subscribers get five free minutes. Toll-free: 0120 659 534.

Rates from ¥20 for one minute to Australia. The kazak card is the highest selling card in the Niseko area. Kazak card is available from your hotel front desk, Piz Gloria convenience store and from most inbound tour operators.
0123 36 4000

Japan is still largely a cash society, and Niseko is no different.
Most accommodation in Niseko will have some form of internet access.
Dial 104 (toll call) and then ask for an English speaker. You must know the location and name to get a number.